Terms & Conditions
Our Terms and Conditions of service. Here you find our returns & Exchange Policies, Shipping, Warranty and Privacy Statements and everything else you may need to know about our terms and agreements.
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Returns & Exchange
Scott Rogers design stand behind our craftsmanship and strives for 100% customer satisfaction.
If you are unhappy then we are happy to exchange your jewellery or issue shop credit. This is applicable for purchases within 10 days of receipt. The jewellery must be returned in its original, unworn and unaltered condition and in the original packaging.
Please note that custom and bespoke orders are not refundable (unless the item is faulty). A shop credit has no expiry date. Shipping cost is not included in shop credit. Please ensure that the item includes insurance and tracking (e.g. Australian Post registered or Express Post Platinum, Fed Ex). We are not liable for lost or damaged items. If our jewellery is modified in any way by another jeweller, we release all responsibility for that piece.
Please contact firstname.lastname@example.org for further instructions. All exchanges are subject to availability.
Address for returns & exchanges
Scott Rogers Design
PO Box 40
Burleigh Heads 4220
Delivery to clients within Australia
We offer FREE shipping within Australia via Australia Post Platinum Express.
Delivery to our overseas clients
We offer international shipping at a FLAT RATE of $50 AUD via FedEx express courier service. Customs duties vary by country and the recipient is responsible for covering these costs if applicable. Please note we are unable to ship to a few countries where unreliable postal services, trade embargoes or government prohibition of importation of goods of value exist. Please contact us if you require further information or are concerned that this might affect you.
Secure your delivery
All deliveries must be signed for upon receipt. If you are not available Australia post or fed ex will leave a notification for you to organise re-delivery or an address where you can pick up your package.
You will receive an email notification when your order has been shipped. Please be free to contact us if you have any questions.
We will notify you of the time taken depending on the nature of your purchase. Allow 2-5 working days for items purchase within Australia. For overseas purchases please allow 14 working days from the time of purchase.
Custom made pieces and deliver can take from between 4-10 weeks. We will keep you informed every step of the way. If your purchase is for a special occasion or urgent please inform us in advance.
Scott Rogers design guarantees that our jewellery is free from any defects in craftsmanship for a period of 12 months from the date of purchase.
Also bearing in mind that the item exhibits no sign of having been subjected to unusual stress.
We stand by our craftsmanship and the quality of the gemstones and materials used in our creations, our intention is to make jewellery that will last a very long time and become an heirloom for your family.
We understand that our clients have an active life and it is unrealistic for us to dictate how and when you wear your jewellery, however these creations are rare and precious and as such must be treated with care.
We can tell by looking at jewellery how it has been treated and we are not responsible for any damage caused due to negligence or abuse.
We understand accidents occur and we are happy to assist repair your jewellery for a reasonable fee.
Please refer to our care and maintenance guide, as we want you to enjoy your jewellery for as long as possible. We are here to help and support you if you have any questions.
This is the website of Scoco Eco Pty Ltd, trading as Scott Rogers Design
1842 Lower Gold Coast Highway
Phone + 61 407 000 102
Use of Information
We recognize the importance of protecting the privacy of information collected about visitors on our website, in particular information that is capable for identifying an individual. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For each visitor to our webpage, our web server does not recognize information regarding the domain or email address.
Summary of Terms
Software programs that enable you to view web pages and other documents on the Internet. They "translate" HTML-encoded files into the text, images, sounds, and other features you see. The most commonly used browsers are Microsoft Internet Explorer (often called IE), Firefox, Mozilla, Safari, Opera, and Chrome.
A message from a web server computer sent to and stored by your browser on your computer. When your computer consults the originating server computer, the cookie is sent back to the server, allowing it to respond to you according to the cookie's contents. The main use for cookies is to provide customized Web pages according to a profile of your interests. When you log onto a "customize" type of invitation on a Web page and fill in your name and other information, this may result in a cookie on your computer, which that Web page will access to appear to "know" you and provide what you want. If you fill out these forms, you may also receive e-mail and other solicitation independent of cookies.
Delivers (serves up) web pages to your computer
If you choose to use Paypal to facilitate your purchase we recommend that you read their privacy policies so you can understand the manner in which they will handle your personal information. In general, such a third-party provider will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us in order to complete your transaction.
Sold and out of stock items
We may continue to display certain styles in our collections that have already been sold or that are out of stock. These are designs that we wish to continue with in our range and are temporarily unavailable while we source the required gemstones.
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