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Returns & Exchange

Scott Rogers design stand behind our craftsmanship and strives for 100% customer satisfaction.

If you are unhappy then we are happy to exchange your jewellery or issue shop credit. This is applicable for purchases within 10 days of receipt. The jewellery must be returned in its original, unworn and unaltered condition and in the original packaging.

Please note that custom and bespoke orders are not refundable (unless the item is faulty). A shop credit has no expiry date. Shipping cost is not included in shop credit. Please ensure that the item includes insurance and tracking (e.g. Australian Post registered or Express Post Platinum, Fed Ex). We are not liable for lost or damaged items. If our jewellery is modified in any way by another jeweller, we release all responsibility for that piece.

Please contact hello@scottrogersdesign.com for further instructions. All exchanges are subject to availability.

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Address for returns & exchanges 

Scott Rogers Design

PO Box 40

Burleigh Heads 4220

Queensland

Australia

 

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Delivery to clients within Australia

We offer FREE shipping within Australia via Australia Post Platinum Express.

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Delivery to our overseas clients

We offer international shipping at a FLAT RATE of $50 AUD via FedEx express courier service. Customs duties vary by country and the recipient is responsible for covering these costs if applicable. Please note we are unable to ship to a few countries where unreliable postal services, trade embargoes or government prohibition of importation of goods of value exist. Please contact us if you require further information or are concerned that this might affect you.

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Secure your delivery

All deliveries must be signed for upon receipt. If you are not available Australia post or fed ex will leave a notification for you to organise re-delivery or an address where you can pick up your package.

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Delivery notifications

You will receive an email notification when your order has been shipped. Please be free to contact us if you have any questions.

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Delivery time

We will notify you of the time taken depending on the nature of your purchase. Allow 2-5 working days for items purchase within Australia. For overseas purchases please allow 14 working days from the time of purchase.

Custom made pieces and deliver can take from between 4-10 weeks. We will keep you informed every step of the way. If your purchase is for a special occasion or urgent please inform us in advance.

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Warranty

Scott Rogers design guarantees that our jewellery is free from any defects in craftsmanship for a period of 12 months from the date of purchase.

Also bearing in mind that the item exhibits no sign of having been subjected to unusual stress.

We stand by our craftsmanship and the quality of the gemstones and materials used in our creations, our intention is to make jewellery that will last a very long time and become an heirloom for your family.

We understand that our clients have an active life and it is unrealistic for us to dictate how and when you wear your jewellery, however these creations are rare and precious and as such must be treated with care.

We can tell by looking at jewellery how it has been treated and we are not responsible for any damage caused due to negligence or abuse.

We understand accidents occur and we are happy to assist repair your jewellery for a reasonable fee.

Please refer to our care and maintenance guide, as we want you to enjoy your jewellery for as long as possible. We are here to help and support you if you have any questions.

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Privacy Policy

This is the website of Scoco Eco Pty Ltd, trading as Scott Rogers Design

1842 Lower Gold Coast Highway

Burleigh Heads

Queensland 4220

Phone + 61 407 000 102

Email hello@scottrogersdesign.com

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Use of Information

We recognize the importance of protecting the privacy of information collected about visitors on our website, in particular information that is capable for identifying an individual. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For each visitor to our webpage, our web server does not recognize information regarding the domain or email address.

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose. Scott Rogers design will not disclose your personal information for any other purpose without your consent. We use cookies to track the user journey throughout the website but do not collect user information or track returns to the site. Scott Rogers design does not buy, sell, compile, rent or trade consumer marketing lists.

This privacy policy only covers Scott Rogers design website www.scottrogersdesign.com Links within this site to other websites are not covered by this policy.

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Summary of Terms

Browser

Software programs that enable you to view web pages and other documents on the Internet. They "translate" HTML-encoded files into the text, images, sounds, and other features you see. The most commonly used browsers are Microsoft Internet Explorer (often called IE), Firefox, Mozilla, Safari, Opera, and Chrome.

Cookie

A message from a web server computer sent to and stored by your browser on your computer. When your computer consults the originating server computer, the cookie is sent back to the server, allowing it to respond to you according to the cookie's contents. The main use for cookies is to provide customized Web pages according to a profile of your interests. When you log onto a "customize" type of invitation on a Web page and fill in your name and other information, this may result in a cookie on your computer, which that Web page will access to appear to "know" you and provide what you want. If you fill out these forms, you may also receive e-mail and other solicitation independent of cookies.

Web Server

Delivers (serves up) web pages to your computer

Payment security

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. If completing your purchase with a credit card, your data is temporarily stored through Shopify’s data storage, databases and the general Shopify application. It is encrypted using secure socket layer technology (SSL) through the Payment Card Industry Data Security Standard (PCI-DSS) and stored with a AES-256 encryption. Shopify stores your data on a secure server behind a firewall only as long as is necessary to complete your purchase transaction, after that is complete your purchase transaction information is deleted. For further information please read our Privacy Policy.

If you choose to use Paypal to facilitate your purchase we recommend that you read their privacy policies so you can understand the manner in which they will handle your personal information. In general, such a third-party provider will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us in order to complete your transaction.

Sold and out of stock items 

We may continue to display certain styles in our collections that have already been sold or that are out of stock. These are designs that we wish to continue with in our range and are temporarily unavailable while we source the required gemstones.