Frequently Asked Questions
Learn more about our process, its details and nuances along with some important technicalities. If you have a question not answered here, please don't hesitate to contact us.
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We do not sell online, however, we do post our jewellery all over the world vis Fed Ex and AU Post. If you are interested in a piece please contact or email us and we will forward our payment options and post our Jewelry to you.
Our warranties and guarantees vary for different products. Please refer to our policies and procedures guide at the foot of the website for more information
All our gems are Certified Authentic . You will receive a valuation of each piece which can be used for insurance purposes. All diamonds have a GIA certificate which is subject to availability.
Visit us if you’re in town and we can clean it, check the setting or polish it for you. Generally the most gentle is to use a mild soap (not detergent), warm water and a little toothbrush to remove to give it a cleanse, dry it off with a tissue.
We don’t recommend swimming, gardening, mountain climbing, however, we have clients who do all of the above and bear full responsibility for it.
Our stones are sourced from all over the world. We are proud to be one of the few Fairtrade Gold licence holders in Australia. Fairtrade gold is the purest gold you can buy and means a fairer deal for small scale miners, their communities and the environment & enables miners to improve their livelihoods and basic human rights and assures consumers that the gold jewellery they buy is responsibly & ethically sourced".
Would you like to have your own custom piece designed to match and compliment who you are and what makes you unique; or would like to learn more about our collections, pieces and process?
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